This two day course, which provides both practical and theoretical perspectives on performance measurement and management in the public sector, introduces delegates to the latest thinking and research in this critical field, as well as tools and approaches to maximize efficiency, effectiveness and legitimacy.

Course rationale

The course employs a range of teaching formats and draws upon the latest research in this field. Delegates will be encouraged to challenge conventional thinking on public sector performance management and engage in debate to ensure that their own experiences and perspectives are shared. The course is built upon a solid theoretical foundation to provide delegates with the necessary appreciation of the underlying assumptions associated with, and the impact of, various forms of performance management.

Delegates will be introduced to various performance measurement techniques and encouraged to view performance from a 'whole system' perspective. The sessions are designed around short interactive presentations which act as focal points for key themes. Case studies from across the public sector will also be used to bring the subject to life; these will drive structured discussions and exercises designed to foster a firm understanding of the implications of performance measurement and management in this setting - 'getting it right', as well as the unintended consequences of some traditional approaches.

Course content

  • Getting the language right: The difference between performance management, performance measurement, and performance information
  • An overview of the theoretical and historical antecedents of common forms of performance management and measurement
  • The New Public Management paradigm and its enduring influence
  • Underlying assumptions about motivation and the use of performance information to drive improvements in public sector agencies
  • An examination of commonly-used forms of public sector performance measurement; their advantages, disadvantages and organizational impact
  • Effective use of performance information; contextualised data and how it can be used to promote accurate interpretation, aid decision-making, and improve service delivery
2 days
Any venue suitable for the client

Entry requirements

No specific requirements for this short, non-accredited course, although it is intended for multi-agency professionals working in the public sector and / or performance management. The course content can be delivered at practitioner / middle manager level, or at the highest strategic level for senior leaders.

All the courses will be taught in English.

Key Benefits

This course will provide in-depth and highly relevant insights into this critical area of business, essential for leading effective organizations in the 21st Century. Drawing on original research and debate that is currently at the forefront of public sector performance management, it will provide delegates with a unique opportunity to develop their professional knowledge and realize tangible benefits within their own organizations.

The sessions are written and delivered by an internationally-recognized subject matter expert, who has two decades of first-hand experience in public sector performance management, as well as being a published author, university lecturer and specialist advisor / trainer at the national level.